PRODUCTION TIME AND SHIPPING POLICY
Due to current costs and restrictions we ship to the UK and REP IRE only. Shipping costs are calculated automatically at checkout. All items have a 20 WORKING DAY production time from day after ordering- PLUS 3-4 business days for postage to UK, 5 for Ireland. This is longer than was previously due to personal circumstances. Of course items are sent on a rolling basis so may on occasion arrive faster. Please allow 24 WORKING DAYS BEFORE contacting us about a parcels location. All items are sent using a fully tracked service and we receive notification when they arrive with you. You will receive a shipping notification once the package has left us <3
RETURN & EXCHANGE POLICY
You have the right to cancel your order for 48 hrs after placing. After this point we can refuse to cancel any order due to having ordered stocks already.
We DO NOT accept exchanges OR returns. All items are made to order, custom goods, this is how we bring you so many options with each product. This has always been well respected and understood given the nature of our small business <3
We only accept returns and exchanges in the following very rare circumstances
i. An error(s) have been made by us that do not match options selected on customer order in official options. This does not include notes a customer leaves with requests.
We DO NOT take custom requests, if left as a note, these will be ignored. They do not show when we print out our orders for production.
ii. The product is faulty
All faulty clothing must be returned and received by us before we would issue a refund, no exceptions will be taken to this rule, the customer is not at liberty to keep the item. We advise sending with a tracked service as we can not be held responsible for losses in the postal system when returning.
We will pay return shipping.
Email us regarding the above issues only with photos of products to firstname.lastname@example.org
The refund amount will be original order price minus first shipping cost.
These terms are in line with UK Trading Laws surrounding custom goods.
Due to this please always check size guides on items including the chest measurements guides on sweats etc. Please also read all item details on each post. We can not be held responsible for incorrect size choices when the guides and sizing info is present. Please contact us if in doubt, using the contact page or via instagram @withtherobbins. Any sizing guidance we give directly is advice only, we can not guarantee the exact fit on you personally <3