4 WEEK PRODUCTION (+3 WORKING DAY POSTAGE UK)

PRODUCTION TIME AND SHIPPING POLICY

All orders up until and including May 4th are on track and will be delivered as expected, but— are days behind at present with posting out, I will send a dispatch once they leave me by the end of this week, anything behind schedule is upgraded to next day delivery to catch back up a few days 🚚 (please do contact me if this causes any issues for anyone and I can refund the order) ❤️ 

IMPORTANT-Orders after (and inc) May 5th will be experiencing a 14 WORKING DAY DELAY, I can only apologise for this. If you need items sooner and can not wait please drop me a message or email and I will refund your order no problem ❤️ 

 

I’m sorry to anyone who wanted to order from me and for letting so many down here but I just physically and mentally am not able anymore.

RETURN & EXCHANGE POLICY

You have the right to cancel your order for 48hrs from time of purchase. After this point we can refuse to cancel any order due to having produced the item.

We DO NOT accept exchanges OR returns. All items are made to order, custom goods, this is how we bring you so many options with each product. This has always been well respected and understood given the nature of our small business <3

We only accept returns and exchanges in the following very rare circumstances

i. An error(s) have been made by us that do not match options selected on customer order in official options. This does not include notes a customer leaves with requests.

ii. The product is faulty 

All faulty clothing must be returned  and received by us before we would issue a refund, no exceptions will be taken to this rule, the customer is not at liberty to keep the item. We advise sending with a tracked service as we can not be held responsible for losses in the postal system when returning.

We will pay return shipping.

Email us regarding the above issues only with photos of products to heybabe@withtherobbins.com

The refund amount will be original order price minus first shipping cost.

These terms are in line with UK Trading Laws surrounding custom goods.

Due to this please always check size guides on items including the chest measurements guides on sweats etc. Please also read all item details on each post. We can not be held responsible for incorrect size choices when the guides and sizing info is present. Please contact us if in doubt, using the contact page or via instagram @withtherobbins. Any sizing guidance we give directly is advice only, we can not guarantee the exact fit on you personally <3